Terms & Conditions

These Terms & Conditions ("Terms") govern your use of https://imaginatrix.in (the "Website") and any services provided by Imaginatrix Technologies Pvt. Ltd. (doing business as "Imaginatrix Technologies", "we", "us", or "our"). By accessing the Website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.

Our Services

We provide technology services including custom software development, web and mobile app development, UI/UX design, game development, AI integration, FinTech solutions, SaaS platforms, cloud & DevOps, smart home & IoT, and IT consultation. The specific scope, deliverables, timeline, and fees for any engagement are defined in a separate proposal, statement of work, or service agreement ("Engagement Agreement") signed by both parties. If these Terms conflict with an Engagement Agreement, the Engagement Agreement prevails for that engagement.

Quotes & Engagement

• Quotes and proposals are valid for 30 days from the date of issue unless stated otherwise.
• Work begins only after written acceptance of a proposal and receipt of any agreed advance payment.
• Changes to scope after acceptance may affect the timeline and cost, and will be agreed in writing before implementation.

Payments

• Fees, payment schedules, and milestones are set out in the Engagement Agreement. Unless agreed otherwise, invoices are payable within 15 days of issue.
• All fees are exclusive of applicable taxes (including GST), which will be charged as required by Indian law.
• We may suspend work on overdue accounts after written notice. Delivery of final assets and transfer of intellectual property are conditional on full payment.

Refunds are governed by our Refund Policy.

Client Responsibilities

• Provide timely access to the information, content, credentials, and approvals we reasonably need to deliver the work.
• Ensure that any materials you supply (text, images, data, trademarks) do not infringe third-party rights.
• Review and test deliverables within the acceptance period defined in the Engagement Agreement.

Intellectual Property

• Upon full payment, ownership of the custom deliverables created specifically for you transfers to you, unless the Engagement Agreement states otherwise.
• We retain ownership of our pre-existing tools, frameworks, libraries, and know-how, and grant you a perpetual, non-exclusive licence to use them as embedded in your deliverables.
• Third-party and open-source components remain subject to their own licences.
• Unless you ask us not to, we may reference your project name and logo in our portfolio and marketing materials.

All content on the Website — text, graphics, logos, and code — is the property of Imaginatrix Technologies Pvt. Ltd. or its licensors and may not be reproduced without our written permission.

Confidentiality

Each party agrees to keep the other's non-public business, technical, and financial information confidential, and to use it only for the purposes of the engagement. This obligation survives the end of any engagement and does not apply to information that is publicly available or independently developed.

Warranties & Disclaimers

We warrant that services will be performed with reasonable skill and care consistent with industry standards. Except as expressly stated in an Engagement Agreement, the Website and services are provided "as is", and we disclaim all other warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Website will be uninterrupted or error-free.

Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability arising out of or related to an engagement shall not exceed the fees paid by you for that engagement in the 12 months preceding the claim. We shall not be liable for indirect, incidental, or consequential damages, including loss of profits, revenue, data, or goodwill. Nothing in these Terms limits liability for fraud or wilful misconduct.

Indemnification

You agree to indemnify us against claims arising from materials you supply, your misuse of the deliverables, or your breach of these Terms. We agree to indemnify you against third-party claims that deliverables authored solely by us infringe that party's intellectual property rights.

Third-Party Services

Deliverables may depend on third-party services (hosting providers, app stores, payment gateways, APIs, AI model providers). We are not responsible for the availability, pricing, or policy changes of such services. Fees paid to third parties are your responsibility unless agreed otherwise.

Termination

• Either party may terminate an engagement with 30 days' written notice, or immediately for a material breach that remains uncured for 15 days after notice.
• On termination, you pay for all work completed and costs committed up to the effective date, and we hand over work products for which payment has been received.

Governing Law & Disputes

These Terms are governed by the laws of India. The parties will first attempt to resolve any dispute amicably through good-faith negotiation. Failing that, disputes are subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal, India.

Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page with a revised "last updated" date. Continued use of the Website after changes constitutes acceptance of the updated Terms.

Contact Us

For any questions about these Terms:

• Imaginatrix Technologies Pvt. Ltd.
• Astra Towers, Action Area IIC, Newtown, New Town, West Bengal 700135
• Email: hello@imaginatrix.in
• Phone: +91 973533 8865