Privacy Policy

This Privacy Policy describes how Imaginatrix Technologies Pvt. Ltd. (doing business as "Imaginatrix Technologies", "we", "us", or "our") collects, uses, and protects your personal information when you visit https://imaginatrix.in (the "Website") or engage our services. By using the Website, you agree to the practices described in this policy.

Information We Collect

Information you provide

• Contact details — your name, email address, and phone number when you submit our contact form, request a quote, or reach out via email or WhatsApp.
• Project information — details about your business, requirements, and goals that you share with us during discussions or engagements.
• Billing information — company name, billing address, and tax identifiers needed to issue invoices. We do not store card or banking credentials on our servers.

Information collected automatically

• Usage data — pages visited, time spent, referring URLs, browser type, device type, and approximate location derived from your IP address.
• Cookies — small files used to remember preferences and understand how the Website is used. See the Cookies section below.

How We Use Your Information

• To respond to your enquiries and provide quotes or consultations.
• To deliver, maintain, and improve the services you engage us for.
• To send invoices, service updates, and administrative communications.
• To analyse Website performance and improve content and user experience.
• To comply with legal, tax, and regulatory obligations under applicable Indian law.

We do not sell, rent, or trade your personal information to any third party.

Cookies & Analytics

The Website may use cookies and similar technologies (such as analytics scripts) to measure traffic and understand visitor behaviour in aggregate. You can control or delete cookies through your browser settings; the Website remains usable with cookies disabled, though some preferences may not persist.

Sharing & Disclosure

We share personal information only in the following limited circumstances:

• Service providers — trusted vendors (e.g., hosting, email, analytics, payment processors) who process data on our behalf under confidentiality obligations.
• Legal requirements — when required by law, court order, or a lawful request from a government authority.
• Business transfers — in connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your data.

Data Security

We use industry-standard technical and organisational measures — including HTTPS encryption in transit, access controls, and the principle of least privilege — to protect your data against unauthorised access, alteration, or loss. No method of transmission over the internet is 100% secure, but we work continuously to protect your information.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy — typically for the duration of our business relationship and any period required by Indian tax and corporate law. Enquiry data that does not lead to an engagement is deleted or anonymised within a reasonable period.

Your Rights

In line with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws, you may:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for processing based on consent, at any time.
• Raise a grievance about how your data is handled.

To exercise any of these rights, email us at hello@imaginatrix.in. We aim to respond within 30 days.

Third-Party Links

The Website may contain links to external sites (such as our social media profiles). We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.

Children's Privacy

Our Website and services are directed at businesses and are not intended for children under 18. We do not knowingly collect personal data from children; if you believe a child has provided us data, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised "last updated" date. Material changes will be highlighted on the Website or communicated to active clients.

Contact Us

For any questions about this policy or your personal data:

• Imaginatrix Technologies Pvt. Ltd.
• Astra Towers, Action Area IIC, Newtown, New Town, West Bengal 700135
• Email: hello@imaginatrix.in
• Phone: +91 973533 8865